Your new role
We’re looking for an organised, detail-focused and proactive individual to join our Retail Operations team. In this role, you’ll play a key part in ensuring our retail teams receive the right information, at the right time, in the right way—helping them deliver the best possible experience in our stores.
What You’ll Be Doing
- Delivering Effective Briefs: Ensuring all briefs are provided to Retail Operations within agreed timelines, enabling smooth and efficient rollout of new activity to store teams.
- Driving Clear Communication: Working closely with the Retail Operations Lead to create accurate, effective and right-first-time communications through our retail communications platform and email.
- Quality Checking Messages: Sense-checking all outgoing communications to guarantee accuracy, clarity and appropriate timing.
- Supporting Colleague Engagement: Administering the retail recognition programme to boost engagement and maintain strong performance across our sales teams.
- Planning Store Workloads: Maintaining full visibility of store workload and contributing to the Business Activity Plan to ensure all activities are captured and scheduled accurately.
- Championing Store Feedback: Encouraging the use of feedback channels, communicating store feedback to central functions and ensuring timely responses and resolutions.
- Managing Retail Inboxes: Overseeing the Retail Operations inboxes (including the travel inbox) and responding to requests promptly and professionally.
- Processing Invoices: Handling timely invoice administration and securing the necessary approvals from relevant stakeholders.
What You’ll Bring
- Strong attention to detail and accuracy
- Excellent communication and relationship-building skills
- Ability to work proactively, manage workload and meet deadlines
- Confidence navigating multiple systems and working collaboratively with cross-functional teams