Your new role
About Us:
It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
About the role:
Our Retail Support Operativeplay a vital role in facilitating the management and movement of stock within our showrooms. Working closely with the Branch General Manager, Store Teams and Distribution Centres, you will ensure a smooth transition of stock from the Distribution Centres to store and onto customers' homes. Updating stock systems and customers along the way.
Monday to Friday any 4 days from those 5 on the day 8am - 3.30pm
Here’s what we offer:
The Highlights
Competitive Pay & Work-Life Balance: With an hourly rate of £12.71 and a reliable schedule, leading to a strong annual earning potential including uncapped commission.
Our store hours are pretty flexible: 10am-8pm on weekdays, 10am-6pm on Saturdays, and 10am-5pm on Sundays. You might not be working every weekend, but hitting those peak times is a great way to boost your earnings.
Growth and Training: Learn new skills and develop your career with us.
There’s more…
Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get. Opportunity to purchase additional holidays each year.
Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member.
Discounts: Get 30% off DFS and Sofology products for yourself, discounts for friends and family plus discounts and cashback at hundreds of retailers.
Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships.
Pension and Savings: Join our Group Pension and Sharesave schemes.
Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay.
What you'll be doing:
Maintain a high level of attention to detail when organising and coordinating stock movements for customer deliveries.
Ensure all stock is handled accurately and efficiently to support timely and correct deliveries.
Deliver excellent customer service by demonstrating a positive, professional, and engaging attitude during all customer interactions.
Build strong relationships with customers by understanding, managing, and meeting their expectations effectively.
Carry out heavy manual lifting and safe movement of furniture and stock as part of daily responsibilities.
Work in a physically demanding environment that requires reliability, stamina, and safe handling practices.
A high attention to detail is a must as you will be organising the movement of stock for customer deliveries. During your interactions with customers you will need to demonstrate a positive and engaging personality to define and meet their expectations.
This role will require heavy manual lifting of furniture and movement of stock.
Our Commitment to Inclusion:
We’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail.
We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
(All roles are subject to satisfactory DBS checks.)