Your new role
We're looking for a friendly and skilled Service Manager to join our team. This role is all about making sure our customers are happy by solving their in-warranty furniture issues right in their homes. You'll be the face of DFS, delivering great service and ensuring customers’ much-loved furniture is back to looking its best.
What you'll be doing
Visiting customers to assess and resolve issues, focusing on a 'right-first-time' fix.
Conducting high-quality repairs and refinishing on various furniture parts, including leather, upholstery, wooden surfaces, frames, and recliner mechanisms.
Preparing thoroughly for each visit by reviewing cases and making sure you have the right parts, tools, and supplies.
Treating every home and customer with the utmost respect and care, always operating safely and efficiently.
Keeping open and effective communication with customers, responding quickly to any enquiries.
Managing your stock levels in your service vehicle and keeping accurate records, including mileage.
Making commercial decisions and handling escalated issues with integrity.
The role is for you if...
You have excellent presentation and people skills - a real knack for building positive relationships.
You are great at planning, organising their own schedule, and making smart commercial decisions.
You have the ability to diagnose and fix faults on various types of furniture (repair skills and experience with furniture build/repair are a big advantage, but if you’re great with tools we can train you too!).
You naturally focus on customer satisfaction, aiming for great results and continuous improvement.
You are dedicated to compliance, including health and safety, and maintaining the company vehicle to high standards.
You are comfortable with occasional travel and overnight stays to support other areas of the business.
About DFS
As a Retail Sales Advisor at DFS, you are the heartbeat of our store, greeting customers and guiding them to help them find their thing, be it a sofa, a bed or those little finishing touches that make their house a home. With your passion for great service and love for our products, you’ll bring comfort and joy into every customer’s home.
We extend a warm welcome to everyone, weaving together a range of voices and perspectives to create a truly inclusive culture. As we strive to build a workplace that better reflects the diverse communities we serve, we encourage applications from under-represented groups. At DFS Group, we’re not just a place where everyone is welcome - we’re a place where everyone truly belongs.
DFS Benefits
- Excellent Salary
- A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
- Generous holiday allowance – the time you need to rest and relax and the longer you’re with us, the more time you’ll get! Opportunity to purchase additional holidays each year!
- Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
- Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
- Discounted Gym and Cinema memberships to help you unwind
- Group Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay