Warehouse Team Leader

What you'll be doing

Safe handling and care of customers orders.

Ensure that the Company’s Health & Safety Policies are rigorously applied.

To ensure all goods that are received are not damaged and the correct amounts are signed for.

To ensure all goods are loaded and packed safely into the container for delivery to the store & in accordance with daily
schedules.

All furniture is correctly labelled and stored, regular stock checks are completed, and ROA’s dealt with within 48hrs

Responsible for ensuring the warehouse is kept clean and tidy at all times.

Responsible for the safe storage and security of stock at all times.

Compliance with the Company’s policies and directives.

To lead, coach, develop and motivate the drivers and warehouse staff.

To assist with the routing of vehicles and planning shift activities as required, daily trailer check list to be completed.

Ensure DFS vans are loaded correctly and safely

Maintain standards of regulatory compliance for delivery fleet, including all PMI and service requirements

Manage team to ensure we achieve high productivity and orders per hour through direction and motivation of the
warehouse team

Ensure that all vehicles are fully loaded and no orders are missed, inform office if anything is not loaded

Ensure that drivers are given there routes and start times in accordance with production

Only load full orders, no part orders to be loaded without authorization from Factory Manager or Production Manager

Responsible for any completed stock on or offsite

Responsible for the covering of holidays and the safe return of vehicles to site

The role is for you if...

Customer Service experience.

Professional conduct at all times when representing the Company to its customers and staff.

Smart and presentable appearance at all times.

Capable of managing poor performance and encouraging great performance.

Good communication skills internally and with external stakeholders

Experience / Qualifications:

Experience in customer service.

People management skills.

Examples of leading a team.

Basic understanding of driver compliance, CPC certified (desired not required)

About DFS

It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. 

We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’. 

DFS Benefits

We want you to really feel at home at DFS, with the support you need to do your best work, as well as a range of great benefits:
 

• Overtime paid at a time and a third
• A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell)
• Holiday allowance – the time you need to rest and relax (and the longer you’re with us, the more time you’ll get!) 
• Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
• Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more. 
• Discounted Gym and Cinema memberships to help you unwind
• Progression and Development opportunities to grow your skills
• Group Pension Scheme
• Group Sharesave Scheme
• Life Assurance & Company Sick Pay