Your new role
12 month fixed term contract
As an Customer Service Agent within the Property Damage Team at DFS, you'll be responsible for managing customer claims raised through our drivers or sites. Your role will involve reaching out to customers via phone and email to discuss their claims, ensuring a professional and empathetic conversation. You'll gather all relevant details, offering support and working towards a timely resolution to each case.
What you'll be doing
Day to day responsibility would be dealing with customer complaints where upon delivery damage has been caused to the customers home. Ensuring the best resolution is provided to the customer.
Working alongside the distributions centre to start the investigation process where property damage has not been logged via the drivers on the day of the delivery.
Meeting the customers expectations on time scales.
Discussing cost prices for property repairs and working alongside third party companies for property repairs.
Agreeing commercial settlements with customers to close the complaint.
The role is for you if...
Working to deadlines and SLA.
Fast paced environments.
Customer service environment.
Trustworthy and business / customer orientated
Telephone skills
Excellent written communication skills
Adept at customer de escalation
Happy working the hours of 9am - 5.30pm with hybrid working 3 days would be covered at our Doncaster Head office and 2 days at home
About DFS
Did you know a DFS sofa is in one-third of Britain’s homes?
Since 1969, we’ve been creating, marketing, and selling sofas that reflect people’s unique styles and tastes. We’ve always led the market, bringing comfort and great design to communities both online and in person.
We’re the UK’s leading sofa retail specialist, but here’s the secret to our success - it’s our people. They’re at the heart of what we do, and together, they’re crafting us towards our ambitious future.