Group Customs and Compliance Specialist

What you'll be doing

• Periodically updating commodity codes and distributing them to suppliers, agents and internal teams.
• Ensuring new suppliers and agents receive up to date customs instructions and authorisations.
• Liaising with agents on audits and documentation queries.
• Supporting internal departments with customs requirements and implementing new processes.
• Conducting monthly audits using MSS data, identifying risks and driving changes.
• Providing clear customs instructions for ad hoc shipments.
• Accurately processing TSS declarations and assisting with internal customs queries.
• Working closely with the sustainability team to create and submit due diligence statements and maintain records.
• Monitoring regulatory changes that affect imports and exports, assessing risks and implementing updates.
• Processing invoices for customs related charges and reviewing port charges.
• Collating and preparing documentation for audits requested by customs authorities.
• Creating and maintaining the internal customs Google site as a reference point for colleagues.
• Assessing training needs and supporting the upskilling of colleagues who work with customs processes.

It is a detailed and varied role where you will make a real impact on risk management, compliance and the smooth flow of goods across our supply chain.

The role is for you if...

You are detail focused, highly organised and motivated by ensuring processes are accurate and compliant. You will enjoy working with different stakeholders across the group and with external agents, using your expertise to make sure our customs processes are efficient and up to date.

You will be a great fit if you have:

• Proven experience in customs compliance, import or export control or trade compliance.

• Experience carrying out audits and managing customs documentation.

• Strong analytical skills to identify risks and regulatory gaps.

• Excellent communication skills to work effectively with suppliers, agents, authorities and colleagues.

• Familiarity with customs systems, trade databases or compliance tools.

• Experience working with sustainability teams on due diligence or regulatory reporting.

• Good IT literacy and confidence managing compliance records and systems.

• Professional customs or trade compliance certification (desirable).

• Education to A Level standard as a minimum.

If you are proactive, adaptable and keen to grow your career in a role where accuracy and compliance make a real difference, this could be the perfect opportunity for you.

About DFS

We’re home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.

At DFS Group, everyone plays a part. Whether you’re supporting our brands or serving our customers, you’re helping shape the future of furniture retail. Each brand has its own identity and creative direction, but we’re united by a culture that puts people and purpose at the heart of everything we do.

Everyone Welcome

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. 

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you

DFS Benefits

• Potential Annual Bonus Scheme: Contribute to our success and get rewarded for it
• Growth and Training: Learn new skills and develop your career with us
• Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year
• Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury’s, ASOS, and IKEA
• Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships
• Pension and Savings: Join our Group Pension and Sharesave schemes
• Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay